Leadership: 24 hour rule

http://blogs.hbr.org/cs/2010/12/how_ford_24_hour_rule.html




Ford, HBR

So we put a rule in place. It says: 'You have 24 hours to take a new and emerging issue, try to understand it and see if you can resolve it yourself. After that, you have to go public with it.' It's an escalation process. Because with a lot of these issues, we can solve them pretty quickly by applying the intellect we have in this company.